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FAQ

What are the payment options?

We only accept payments via paypal.

How long does it take for me to receive my digital copies?

Almost instantly!

How and where to download my purchase?

After purchasing your digital downloads, click on My Account > Download to view your files, or simply click here. Remember to save all copies because these digital downloads will expire in 7 days upon purchase.

I did not receive my digital downloads.

This has never happened so far. But if one day, it does, please contact us at winnie@wesalearning.com immediately and we will rectify the problem as soon as possible.

I can’t open my PDF file.

This has never happened so far. But if one day, it does, please contact us at winnie@wesalearning.com immediately and we will rectify the problem as soon as possible.

How to purchase customised name writing worksheets?

One of the most important thing a preschooler needs to know before going to Primary One is to write one’s name. And we have this taken care for you!

Now you can purchase customised English and Chinese Name Writing Worksheets from our website!

Simply click here or here, add to cart and purchase. All you need to do is to provide me the following details:

  • Your child’s name (English or Chinese, depending on what you are purchasing)
  • Your email address

And you will receive an email with the customised Name Writing Worksheets in PDF format within 7 days.

I can’t find the customised worksheets I’ve purchased.

Don’t fret. It will not appear on the Download page. We need time to customise your worksheets, so please be patient. We will send you the link to your PDF file via email within 7 days. After which, please download and save the PDF copy. Easy peasy!

Currency

Everything is charged in Singapore Dollars (SGD).

How do I cancel my order?

Unfortunately, you can’t cancel your order. So please double check your cart before checking out! Enjoy browsing!